Executive Moving and Storage

Konami charged me $6,700 and then stole my whole 2 bedroom apartment. Don’t ever sign a contract that says the movers have 30 days to move your stuff. I’m so upset with myself . Any reviews that are positive for Konami were written by Leia . These guys are professional thieves. The hold your stuff hostage and extort you for more money. They tell you it will only be a few days. Sign this paper that says we have 30 days. Then they take your stuff and forget about you, while they try to find another company that already has a truck going to your area to add your stuff on to. That way they can keep more money. I paid a 1600 deposit to someone in Florida which didn’t even get added to the move. 2,500 to pick up my stuff. Then they tell me it’s another 2500 dollars when they deliver it. Then they keep your stuff . Don’t use these guys . If you already paid a deposit, let it go, or you will lose your stuff..

Move size: 2 Bedroom Home Service cost: $6700

I have meticulously read through all of the reviews and can say that I have had the exact same problem as all others. I DIDN'T read these BEFORE my move because MY mover..ARROW-MOVING (TRUCKING) company is who I actually hired..swore up , down and sideways that they were NOT brokering out my move. That my move would be on two 26', DEDICATED to my move, trucks. Joseph said I could write my name on tape across the doors and the same two trucks would show up at delivery. WRONG WRONG WRONG!! I didn't know my things had been transferred to an Executive semi until I called days later and found out my things were sitting in a warehouse in Vegas waiting for another household to load onto my semi brokered by Arrow to Executive. I ended up having THREE other homes on my truck. The damages were countless. They stole every one of my husbands crow bars, his refrigerator dolly, his flat four wheel dolly and countless tools. We were told by one of our actual movers that the warehouse in Vegas is a free for all for their employees to "shop" from your items. He said they are all on camera but nobody cares to watch. So all of you who have had similar problems..well all of you..the thing to do is to complain to DOT using their DOT number..2091682 fmcsa.dot.gov/protect-yo…. I was told this is the only place that will hit them in the heart. Also complain to Consumer Affairs. consumeraffairs.nv.gov/A… and of COURSE BBB!! We all need to rally to shut this dishonest, deceitful company down.

Now a lesson for you newbies: KNOW that the Salesperson is selling you a move. They will then contract your move to (Broker it) a company such as these liars. Executive. BE POSITIVE the company you hire is the company who shows up.how could I know Executive was this bad since I had NO IDEA I had hired them..because I didn't! So find out who is actually moving you! My salesperson, JOE M-------I probably doesn't exist. (Alias) He bad mouthed another company called Revolution Moving Systems after I talked with their sales rep, a girl who called herself SARAH. WOW, just wow..after going back and forth between Joseph and Sarah trying to decide which company to go with, Joseph was the "better talker" and won my business. This only happened because when I blocked Sarah from calling me, she called me from her daughters cell phone (JADE) and when I looked that number up on Facebook what do I find? Sarah and Desiree are one and the same!! Desiree is a person who had MANY bad reviews with Revolution Moving Systems so I am now thinking she has an alias! So, bottom line folks, the salespeople at the company you thought you hired talk a good game and simply SELL, pulling your heart stings and getting into your personal life. They RELATE to you, reeling you in. Talk about your family all while laughing at you behind your back. Promises never kept. When it is all over and you are ready to put a bullet in your brain, they conveniently disappear off the face of the earth. If any of you have dealt with a Joseph M, know him or know where I can find him..I would happily fly to Vegas to deal with him face to face. He related to me about my older mom who I was taking care of, my four dogs I rescued, all the stresses of life I was going through..took the whole thing personal while he LIED about everything. Top it off, he has over 20 phone numbers but now he can't be reached at any of them. Here are some..and you will find that all of the customer service people..Tiffany, Karen, Jessica, Kassie and Kayla (THE MANAGER) all sit in the same little office and not ONE of them knows who Joseph is??HE booked my move with them so how could they not!? They are all very good at what they do..LIE! . Here are loads of numbers to avoid!
On my Arrow invoice 972-200-5508 (my original contact)
855-330-6683 Executive Invoice and inventory sheets
972-200-4278
503-757-0611
972-200-5500
951-977-4862
972-200-5508
972-200-4341 (Tom?..Josephs Supervisor..no more contact from him either)
702-577-7575
386-569-0009 (on BBB)
972-200-5526
702-331-4224 Customer Service at Executive
702-331-4281 Customer Service Jessica and Tiffany
386-569-0009 On BBB for Arrow-Moving
email for joe@arrow-moving.com gets no response
702-947-0550 Sarah at Revolution..or is this Desiree? lol
on Desiree Miller's FB page it says she works for WEST COAST MOVERS..she SAYS she didn't know this and will "look into it." (this is really Sarah as verified by her FB photo and a business person who knows her and said she is a liar.
877-939-7333 WEST COAST MOVERS directly from Desiree's FB page

So, I have done a lot of research and will NOT stop. This is scandulous and puts so many good people through so much heartache. PLEASE message me and jump on my bandwagon if you want to try to all get together and actually DO something. All the negative reviews .only encourage them to disappear and close down, then to reopen under another name doing the same thing. Read less
Useful 3.

Move size: 4 Bedroom Home Service cost: $10500

Executive Moving and Storage did a great work and they deserve the compliment. For a price of 12 hundred dollars they gave me a wonderful value for my money and they didn't disappoint with the service, they are professionals who definitely know their field. They have a good phone service that helped me a lot with figuring out what I need to do, it's not easy to move and I felt much better to know that someone who is a professional is giving me the right advice and taking care of all my things. Good service is not a trivial thing these days so they deserve the pat on the back, they where exceptional.

Service cost: $1200

Our furniture was scheduled to be picked up on Dec. 24, but was picked up on Dec 28 - after numerous calls. The furniture was supposed to be delivered no later than January 5. Our furniture was finally delivered - most of it BROKEN and DAMAGED - late evening on January 15, 2018, however, none of it was reassembled and set up as Coastal Moving and Storage, (the company that hired Executive) promised it would all be in the binding agreement. The driver, Lorenzo, said he was "not contracted to set up, but only to deliver." He then demanded we sign and pay at least $250 extra. We had already been charged an extra $900+ after pickup or else they "would hold our furniture and we could rack up more fee." NUMEROUS THREATS. They finally adjusted the fee back down closer to the agreed price.

Numerous items are broken and damaged, and we have documented and taken pictures of everything.
This is all brand new furniture, just a few months old, and we have receipts.
We have filed a claim with the BBB, as well as directly with the company, both electronically, and by US mail.

Late pickups and deliveries - Extra charges - Broken & Damaged items - Numerous threats - Truly Scammers and Dishonest people!

Apparently they used to operate under West Coast Movers, then were shut down, but reopened under this name. We are not even sure they have a valid license to transport furniture at this point!

Just DO NOT USE THESE GUYS.

Move size: 1 Bedroom Home Service cost: $2000

Recovering from a hysterectomy was easier than dealing with these amateurs. They didn’t show up when they were supposed to, they took my furniture from Eastern Utah 500 miles west to Las Vegas where it sat for three weeks and then when my stuff finally did come, I’ve found three boxes of broken dishes. I’ve only unpacked six boxes. These people are liars and cheats. When you try to call customer service, they put you on hold for upwards of 10 minutes and then hang up on the call when you hit the 10 minute mark. They don’t return phone calls and tell you what they think you want to hear. Not the truth, but whatever gets you off the phone. And then to have my belongings treated like garbage is just the icing on the cake. You know the first scene in Ace Ventura when he’s “delivering” the package? That’s how my stuff got treated.
If you like being treated like garbage and like being lied to, by all means, go with these guys. They excel at really bad customer service.

Move size: 3 Bedroom Home Service cost: $4000

Warning!! I lost all my life possessions working this Executive Movers and Storage. The moving truck with the belongings of 3 families was stolen on Thanksgiving. I was told the day after and told I had to file my own police report!! I asked if it had happened before and the company said no. I later found out that it happened more than 5 times!! I am still waiting for my small settlement because I checked the box for weight versus items. If you checked items it would have cost thousands of dollars.

The company has been unresponsive with an absentee owner. High employee turnover especially after each incident. I was the one who told the Broker, Atlas Movers that my truck was stolen. When the truck was found, mostly empty, I was told by the detective not by Executive Movers and Storage. Horrible communications. Unprofessional customer service. They could not give me an inventory of the recovered items so I flew to Vegas, rented my own truck to drive my few recovered items home. Their place is a dump in a bad neighborhood. The security camera " was not working and the truck was out of sight" All my recovered boxes were smashed. I am still fighting them for my small claim. I am helping the detective working the investigate why over and over again entire moving trucks are stolen from their unprotected parking lot.

Regarding the moving process itself. Warning!
The Penske truck they used was unmarked, and had no GPS. They said they were picking up my goods at noon, and arrived at 8PM and held me hostage threatening to cancel the move if I would not pay the up charge. I didn't accept the increased changes, and I should have cancelled the move!! The movers were on there cell phones all night, doing what? One was asleep in the truck in the end. There was no time or energy and we argued over the bill and their labeling of things. eg. Large sofa for my small lounge. They repacked some of my real valuables for Free! All the people associated with the move are no longer working with the company. I feel violated and treated with no respect. My husband and I had to fly out to Vegas to drive home a few of the items recovered. When I opened a few of the smashed boxes, I saw they were retapped and other people things were in my box. Not all the stickers were on the boxes. I spent thousands of dollars flying, driving and renting a truck to recover my personal items that were not useful to the robbers. All my valuable life possessions are gone. I am trying to find all the other victims. Please don't become a victim. Ask your broker who your movers are and ask them if they have ever had all the goods stollen, truck and all!. Do your homework. Check on your home owners insurance. Mine kicked in some, but who ever expects to lose everything. Who ever expects to be treated the way I have been treated. Watch out if you use this company.

Move size: 2 Bedroom Home Service cost: $2085

We contracted with "American Movers and Storage." The drivers showed up, 2 days late, in an Enterprise 26' rental truck, and the manifest papers said "Executive Moving and Storage"

I am beginning to set forth the full sorry story of the $17k mess they dealt us. See

http://bgladd.blogspot.com/2019/05/consumer-alert-and-warning-american.html

They finally arrived, 6 days late. Many of our belonging are broken or damaged.

AVOID THESE PEOPLE THE THE PLAGUE THEY ARE.

Move size: 4 Bedroom Home Service cost: $17000

Lied about pick up date. Lied about delivery date. Took a month. Items badly handled in their Las Vegas warehouse. Damage to 55 inch TV. BIKE broken. Cement table top smashed in corners. Leather on bed ripped and dented from weight on it. Driver was incompetent had to get a more expensive u haul to deliver. They are liars and thugs only in Vegas should never be in
Business. And I only got them through a broker called MOVING PROS US. ASK if you being brokered before you sign up so you don’t get unprofessional lying thugs like executive moving out of Las Vegas. My cost ended up doubled to repair or replace their mess.

Move size: 1 Bedroom Home Service cost: $2200

First I apologize this is so long, this has been the absolute worst experience I've ever had. I am absolutely sick over the loss of so many of my items - my recently deceased mother's hand painted art, her mementos, my deceased father's items, an entire cedar chest full of them, all lost. They lost big furniture and many boxed items full of irreplaceable items. I am devastated. They do not return my calls, do not reply to my emails. When I do talk with them they say they are too busy to try to find out where all my stuff is. They say they will talk to the driver, and 'may' contact customers before and after my drop to see if they have any of my stuff. One of the truck driver's drops called me from Louisiana, because they received a box of some of my important and confidential papers - they found my phone number and called me. They since found a couple other boxes of my stuff, but I am missing so many things. How does this happen, you ask? Well I did to. I was not told by the broker Moving Pros US that my stuff would be picked up in a large 26' truck then taken to a warehouse, unloaded and put on a semi for transportation. My stuff was moved at least 4 times. The guy I talked with who had received some of my stuff said his was transferred more times than that. Well, that also explains why so much of my stuff was damaged and broken. One of the other inexcusable things the truck driver did was to hire two guys off Craigslist to pose as movers to unload the truck. Well these Craigslist movers were both injured (one recovering from a broken arm, one had a hernia, one was just released from a 15-year prison sentence in Texas! Plus they hardly did anything. The truck driver left without me getting the opportunity to verify I had everything and he left me with a full U-Haul and the two ex-felon druggies. I am an elder woman living here alone and they came into my house and unloaded things before I realized it. I had to pay them an additional $200 per the trucker, but let them go as soon as I found out. One of them is still harassing me with phone calls. I had to hire other, more professional movers to move me out of the U-Haul and into the house, and reassemble my furniture. This was an absolute nightmare, and still is. I paid more than 3x what I was quoted by the boker, and now I don't have my stuff, missing 1 out of 4 dining chairs, nightstand, chest of drawers - all with stuff inside! I am sick, absolutely sick! I do not recommend either of these terrible, terrible companies. They take your money, ask for more, then won't respond when you have a problem. I don't know if I will ever get my stuff back and am just devastated. I regret with all my being for ever hiring either of these companies for my move and if I can save at least one other person or family by letting them know to steer far away from them then that will help me sleep at night.

Move size: 3 Bedroom Home Service cost: $11000

Our family was totally disappointed in this company. Although the seller seemed nice, and gave us a quote that we thought we could handle (at around $8,000 to $9,000), we were totally unprepared for the final price (of $18,275 for the move from Arizona to Massachsetts. My husband lost his entire retirement money becuase of this! Now he has to start all over again at his new job, which brought us to Massachusetts in the first place. We did enjoy the movers who loaded our belongings in Arizona, but they came a day later than planned, and then had to get another truck after finding out that our 3 beroom house had more than what they thought. Although we agreed with  the seller that a large truck would probably handle our belongings better, we were quite surprised to see the smaller truck.  Because of this oversight, we were two days later in getting away from our previous home. This meant that we were not able to visit with our family in Ohio as much as we had hoped in our travels between Arizona and  Massachusetts. They also packed my husband's laptop into a box and we were quite distressed, as he was hoping to use it for his new employer. (We fortunately got it back at our new house, unlike many other household items..)   Our biggest disappointment was te length of time that it took for the company to deliver our belongings, and the losses that we took from the damage and loss of property. None of our fuirniture arrived without some kind of damage. My husband and I are still in the process of replacing the headboard to our bed as it was a complete loss (one side completely broken off!) Three of our dressers were a complete loss, and several bookshelves were total losses. Most of our furniture was of high quality, as it was purchased by the Sauder Furniture company, and I never expected it to be damaged as much as it was. Even a large cabinet was blemished by the tape they put on it.. Now there is a huge streak across it! I even had it locked, and it still came open on its own after getting the tape off!  I was also totally disgusted in the way my piano was handled. I swear the movers completely flipped it over when they brought it into my house. I am surprised that it still plays, but I have to be cautious when I sit down to play, as the bench had a large strip totally torn off the back. I just wish this company knew how much grief that they have caused to our family. My son, who is an adult with special needs, lost an entire set of books that he had held onto for several years. It was a Classic Series of Disney movies (at least 36) and they were his treasure! My husband and I also lost 3/4 of the books that we had packed, and several were  handed down by family members.  What is the justice in this? This company does not seem to care about a person's lifestyle!I don't know how many times I heard the delivery supervisor complain about how much we had, and he didn't even see all of it! And he wasn't even conducive to my physical handicap. They came 8-9 days later than we expected as it was, and therefore my husband could nt be available to assist me, as he had started his new job the day before. To top it off, the supervisor was rude to me and my son, and he could see that we were disabled, also! Even when I asked that they not smoke near the house due to my pulmonary problems and allergies, they still managed to tax me, and they did not back off until I put my oxygen back on. I was completely exhausted by the time they left, as my son and I never had a break. My son and I had to move some things around (while they took breaks and ate) just so that the fellas could get other things into the house. We never got a break and we never got a bite to eat until they left which was well after the supper hour. Again, where is the justice in this? My husband and I have tried to contact the company at least 4 times by email and phone to try and find the rest of our property, and we are still sitting in the dark, as there has been no return messages whatsoever. I certainly hope that they read this and see how they have turned our lives around forever. We were hoping that they could help us even move other property that still sits in storage in Arizona, but I don't think that will happen, as they took every resource we had jsut to get what we have now. I was really looking forward to a new start in our new house, and unfortunately, it has not been very positive, as Executive Movers has heavily dampend our trust into a company that supposedly has a high rating and is BBB certified.

Service cost: $18